Remote support
Remote support
We connect securely over KNX IP to find the cause and fix the programme, without waiting for a visit.
Home / After-sales
Your systemworking every day
Our KNX engineers keep looking after your system after handover, from adjusting lighting scenes and fixing devices to upgrading the whole system. We support systems we installed and KNX systems installed by others.
What we cover
After-sales
Every job starts from your home’s ETS project file. We always keep a backup, so changes and expansions are quick and never start from scratch.
On-site repair
On-site technician
Repair or replace switches, actuators and cabinet equipment anywhere in Phuket.
Maintenance
Annual check-up
We check the cabinet, bus power supply and sensors, update firmware, and report on the system’s condition.
ETS backup
ETS backup
We store your home’s latest project file and hand the owner a copy after every change.
Upgrade
Upgrades & expansion
Add rooms, new functions, thermostats or a mobile app, or move to new switches on the existing cabling.
Training
User training
We teach owners, housekeepers or building teams to adjust scenes and schedules themselves.
Annual care plans
Choose the level of care you need
After the installation warranty ends, choose a plan that suits your project, or book service as needed.
Basic
Care
Houses and condos
Price on request
- Remote support during office hours
- One system check per year
- ETS backup
- Urgent on-site visits
Recommended for villas
Care Plus
Villas and large homes
Price on request
- Priority remote support
- Two system checks per year
- ETS backup
- Priority on-site visits
Commercial
Building
Hotels, resorts and buildings
Based on project size
- Annual service contract with SLA
- Checks on an agreed schedule
- Room status and energy monitoring
- Training for the building’s technicians
Response times
Urgent issues come first
Every request is prioritised so that issues affecting daily life are fixed first. The figures shown are examples and can be set in your service contract.
UrgencyExampleResponse within
CriticalWhole house dark, system not respondingPer service contract
HighOne room not workingPer service contract
NormalAdjust scenes, change schedules, add functionsPer service contract
FAQ
Before you report a fault
Do you support KNX systems installed by another company?
Yes. If you have the original ETS project file we can start right away. If not, we can survey the system and rebuild the programme so you regain full control.
Do the switches still work if the internet is down?
Yes. Wired KNX runs over the bus cable inside your home, so switches, scenes and schedules keep working. Only remote control from your phone needs the internet.
After a power cut, do I need to set things up again?
No. KNX devices keep their settings, so the system carries on as programmed when power returns. If any device doesn’t come back, let us know.
How long is the installation warranty?
Equipment carries a 3-year manufacturer warranty. Installation warranty terms are stated in each project’s quotation.
What does the home’s electrical installation need?
It should have good earthing and lightning protection so KNX equipment runs reliably for many years. We can check this for you during the site survey.
Service request
Report a fault or request service
Phone+66 (0)76-618-016
Emailsales@phuket-technology.com
Problem details
Send us the project name, the affected system, what is happening and how urgent it is. Our service team will get back to you quickly.
sales@phuket-technology.com